]
puff.svg
logo4-1.png

Persona Editor : Adobe

PROBLEM:

After Marketing Cloud was productized, we started working on large areas of functionality within the application. One major pain point for marketers was modeling the potential audiences who they hoped to market products to. Prior to marketing cloud, marketers crunched demographic data manually and tried to forecast how many users they would reach by manipulating a number of variables within their control.

 

SOLUTION:

Conducted extensive research into the nuances of this workflow in order to understand how to create a new and improved tool to automate portions of this time consuming process.

 

MY ROLE:

Lead designer who worked hand in hand with another interaction designer and product manager as well as higher level stakeholders.

Process began with lots of questions and research into the typical marketer workflow used when creating personas. This intense process was followed by whiteboarding and sketching to wrap our heads around the various layers and functions that needed to be accommodated for in the tool.

MC_98.jpg

After whiteboarding, we moved to slightly more formal wireframes to start fleshing out functionality.

MC_99.jpg

Finally, after a number of rapid iterations, we created an elegant yet powerful tool. Final visuals for creating a persona from scratch follow.

MC_100.jpg

Personas can be created using a number of different attributes

MC_101.jpg

Once the marketer selects these, they will enter into an attribute editing state.

MC_102.jpg

Here, they select values for their attribute 'cards' on the right by tapping and interacting with values on each card.

MC_103.jpg

Once the marketer starts setting values for their attributes, they will see corresponding persona and audience info generated in the lefthand column. They can now use this info to ensure they are hitting the right audiences.

MC_104.jpg