Atlassian · Design Lead
How we gave teams a single, real-time view of Atlassian apps system health — taking information buried in scattered lists and tools into clear signals, early warnings, and faster incident response.
Context
This application is used by Atlassian organization administrators who manage cloud apps and sites for their companies. Any admin with an active Atlassian Cloud product and organization-level permissions can access this tool for free to monitor app reliability and incident history.
Org administrators were often not aware of Atlassian incidents or downtime until it was too late. Information was buried in disconnected dashboards and logs. Critical signals were easy to miss, leading to frustrated users in their organizations.
By unifying health signals into one clear, real-time surface with constant updates, we gave teams the confidence to catch problems early and resolve them faster, together.
Real-Time Monitoring
Incidents were previously compiled into lists buried in fragmented tools and UIs. With this map, the path to understanding becomes easy. An admin can quickly scan where incidents are, zoom, and get more details.
Smart Alerting
Used techniques such as progressive disclosure and detail pages which avoided overwhelming the user with too much information on first view. Less complexity, less noise, and more clarity.
Incident Context
When something breaks, the timeline, affected systems, and recent changes are already gathered in one place — so teams can move from detection to resolution without hunting for information.
Proactive Reliability
With health trends and early signals in view, teams can shift from reacting to outages toward preventing them — spotting the slow degradations and recurring patterns that lead to incidents, and acting before they escalate.
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